Rob Bell is the perfect combination of educational know-how, professional experience and humor for a speaker. His presentations are high-energy and feature real-life anecdotes, which are as fun as they are meaningful. Drawing on more than 25 years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.
Rob began teaching his Customer Service and Communication Techniques early in his tenure as the Personnel Development – Education & Training Director for Dick’s Supermarkets, Inc. He is “a recovering CPA” who worked as the Accounting Manager for a large transportation company before becoming Dick’s Supermarkets’ go-to-guy for education. He has also worked as an auditor, and an adjunct instructor at the University of Wisconsin – Platteville.
Rob has earned the prestigious designation of Certified Speaking Professional (which has been awarded to less than 650 people in the world). Rob was the 2011 – 2012 president of the National Speakers Association – Wisconsin Chapter as well as the author of the book, Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.
His insight on both external and internal customer service rings true to all who hear him. Participants leave Rob’s presentations “fired up” and supplied with the techniques they need to meet and exceed customer and organization expectations. He is truly the Bell you will want to “ring for service.”
“Ringing Endorsements: How to WOW Service Excellence”
Every team member has the opportunity to enhance your company’s reputation. When face-to-face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.
“Be a Ring Master! How to WOW Inspiring Leadership”
Most people don’t stay with companies; they stay with supervisors. To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn how to be a ringmaster of even the most challenging circus!
“Ring in the New Cheer – How to WOW with Positive Choices”
Most people would rather be around a positive person. Most people believe they are positive people. Are you positive you’re positive? There is one way to make sure that you are ringing in new cheer. Learn how to wow with positive choices.
“How to WOW Your Team Members – Teamwork Makes the Dream Work”
Is your organization a good place to work or a GREAT PLACE TO WORK? Great places to work start with great teams. Great teams are made up of professionals who know they are successful only by helping each other be successful. When we all do a little, we all get a lot. Light a fire under your team members and learn the importance of everyone carrying the torch their share to make the distance.
Beyond Paper or Plastic…8 Items or Less to Remarkable Service
“Rob, after being with you for 49 Seminars and having the honor of seeing, hearing, and absorbing you in action, a WOW is certainly in order…I was very impressed! Our Team Members surely went back to the stores with a positive base to draw from in the selling days to come. Another plus you left our team with was what a fine job our Training Department did by selecting “Rob Bell!” Rob, I have a feeling our paths will cross again!”
Larry Menard, Menards Executive Board Member
“Rob Bell is one of the premier motivational speakers who combines sound principles with enlightening dialogue. He is definitely one who will leave a positive impression to ignite change for any organization that desires to be great! In all of my years, I have never experienced someone who is so impactful in helping professionals see the big picture on customer service. He really gets it! Thanks to Rob, WOW will never be the same in my eyes. It will always push me to give the best service!”
Keyimani Alford, Training Specialist, Chair of WASFAA’s Professional Development Committee
“Rob, You were ON FIRE today. Of all the presentations today, YOU KNOCKED IT OUT OF THE PARK! You were sensational in telling your stories, you connected the dots well with the content, and you truly made an impact. Thank you for the work you do. I laughed and laughed and laughed.”
Jane Shannon, President & CEO, My Executive Solutions, Inc.
“Rob Bell recently spoke at our 2015 Midwest Co-op Annual Employee Banquet in which both employees and spouses attended. I must say Rob’s presentation was fantastic…it really was! Several employees contacted me in the days following the event to say how much they enjoyed Rob’s talk entitled, “Teamwork Makes the Dream Work.” They mentioned that Rob had many important messages throughout his presentation and that they also very much really enjoyed his wonderful sense of humor! We thank Rob for helping make our annual banquet a great success!”
Mike Carroll, HR Administrator
“Rob, you were fantastic. Thanks for a great presentation. You way over delivered, and I am appreciative of the effort. Please use me as a reference for any future inquiries.”
Rose Kleyweg Mitchell, Sr. V.P., Education & Governmental Affairs, Hy-Vee, Inc.
“Rob, WOW! Thank you for the truly outstanding, inspirational, educational, and downright entertaining presentation to the Iowa Farm Service Agency managers’ conference. Your program was power packed and professionally presented. In the 29 years I have worked for the Agency you are the first presenter to receive a standing ovation. It takes a special kind of person to be able to bring 300 people to their feet, and you are that person. Congratulations!”
Dennis Olson, Administrative Officer, Iowa Farm Service Agency
“Rob, you were sensational! The way you incorporated specific things about our district into your presentation made it even more effective. One of the things that made your presentation special is that you displayed such emotion with your face and your body language. It was great to hear people laughing out loud when you showed us how to react to situations. You are a humble man with a rare gift.”
Jane Evans, Superintendent, Burlington Community School District
“We had Rob speak three separate nights at our annual “What’s on the Horizon” event we do for all of our bank employees. We needed a lively upbeat speaker to fit into the rest of our program, and Rob did not disappoint! His presentation was a great combination of humor and real world sales/customer service insights. He had all of our employees engaged with his energy and interactive approach, and we received great comments from our staff about him. I was also impressed that he learned a lot about our company and worked many of our materials into his presentation, without us asking him to do that. We were very pleased that we chose Rob for our event!”
Rob Stephenson, President & COO of First Dakota National Bank, Yankton, SD